First visit
Patient Care Process at Rajiv Gandhi Cancer Institute & Research Centre (RGCIRC)
At RGCIRC, we ensure a smooth, transparent, and patient-centric journey
from the moment you enter our hospital until your treatment and follow-up are complete.
Below is a detailed guide to help you understand the complete OPD and IPD process.
OPD (Outpatient Department) Process
If you are visiting for consultation, please follow the steps below:
Arrival at Hospital
- Enter through Main Gate No. 1
- Security personnel will guide you to the Helpdesk/Reception Counter
- Wheelchair assistance is available at the entry gate or reception
Registration Process
- For New Patients:
- Visit the Help Desk and fill in your details in the registration form in capital letters, or register online via the kiosk
- Inform if you are associated with any panel/insurance/company
- Provide relevant documents/ID proofs at the registration counter:
- Government-issued ID proof/Aadhaar Card
- Mobile number
- Basic personal details
- PAN card (if applicable for Indian nationals)
- For foreign nationals: valid Medical Visa and Passport
- Based on the information provided, the front office executive will update your details in the system
- A Unique Hospital Identification Number (UHID)/CR No. will be generated
- Pay the registration fee and consultation charges at the reception counter
- An OPD slip with the doctor’s name and other documents will be issued
- A patient file/record will be generated, and you will be guided to the respective OPD
For Follow-Up Patients:
- Booking an appointment in advance (online / offline / phone) is recommended
- Provide your UHID (CR No.) or registered mobile number
- Your previous medical records / patient file (if the appointment is pre-booked) will be retrieved from the system
- A token number will be generated after payment (or if the previous OPD card is valid)
- In case of a walk-in, the file will be retrieved from the MRD (Medical Records Department), which might take some time
- Therefore, it is recommended to book an appointment in advance
Initial Assessment Unit (IAU):
Before consultation, a Junior Resident/Doctor may assess you:- Recording of vital signs (BP, pulse, temperature)
- Measurement of weight & height
- Detailed patient history, past treatments, symptoms, complications, and major complaints
Doctor Consultation :
During consultation:- The doctor will review your medical history
- A physical examination may be conducted, if required
- Previous reports will be assessed
- Further investigations may be advised
- A treatment plan will be discussed with you and your family
Diagnostic Services (If Advised) :
You may be directed to:- Laboratory (blood tests)
- Radiology (CT, MRI, X-ray, etc.)
- Day Care
- Minor OT (for minor procedures)
Billing & Pharmacy :
You may be directed to:- Charges for consultation and investigations will be billed
- Medicines can be collected from the in-house pharmacy
- Payment options include cash, card, UPI, funds, and approved insurance/TPA
Follow-Up Appointment :
You may be directed to:- Attendants/patients need to book the next OPD appointment as advised by the treating unit
- The doctor may schedule a follow-up visit
- Retain all reports and bills for:
- Future consultations
- Reimbursement purposes
Admission Recommendation
- The doctor provides written admission advice
- The patient is directed to the IPD Admission Counter
- Admission types:
- Planned admission
- Walk-in admission
- Categories:
- Cash
- TPA (Insurance)
- Panel/Fund
- For TPA cases:
- Prior approval process is initiated
- Panel/Fund approval from the billing section
Room Selection & Bed Allocation
- Patients may choose from:
- General Ward/Economy
- Semi-Private Room/Semi-deluxe
- Private Room
- Deluxe Room
- Deluxe Suite
- An advance deposit or approval (TPA/corporate/funds) is required after financial counselling
- Bed allocation is subject to availability
- An admission file with a unique inpatient number will be generated
- Required consents/signatures will be taken from attendants
Documentation & Consent
- The following formalities are completed:
- ID verification
- Admission consent form
- Treatment consent form
- Surgery consent (if applicable)
- Insurance/TPA documentation
Transfer to Room/Ward
- Once the patient reports to the ward:
- Nursing staff will escort the patient to the allotted room
- Initial assessment includes:
- Vital signs recording
- Medical history verification
- Allergy confirmation
- Fall risk and safety assessment
- Diet
Treatment & Daily Care
- During admission:
- Consultants and the medical team conduct regular rounds
- Treatment may include:
- Chemotherapy
- Radiation therapy
- Surgery
- Supportive and palliative care
- Additional services:
- Dietician consultation
- Physiotherapy
- Psycho-oncology counselling
- Pain management support
- Additional investigations as advised
Billing & Insurance Coordination
- Interim bills may be collected periodically from the billing section for review
- The TPA desk coordinates:
- Cashless approvals/limit enhancements
- Insurance documentation
- Patients/attendants are kept informed about billing updates
Discharge Process
- Once discharge is announced:
- Discharge orders are executed by the assigned staff nurse
- Discharge summary is prepared by the summary executive
- Excess medicines (if any) may be returned, and discharge medicines are issued as applicable
- The billing team updates all pending charge slips or doctor room visits and prepares the final bill
- Approval is taken from attendants and insurance/corporate/funds (if applicable)
- Any outstanding amount is to be cleared; refunds (if any) are processed
- After final billing:
- Original bill (cash cases) or second copy (credit cases) with receipts are handed over to the attendants
- Two discharge gate passes are issued
- Process after billing:
- One gate pass is to be submitted at the nursing station
- The second gate pass is handed over to the floor security guard
Post-Discharge Follow-Up
- Follow-up appointment is scheduled
- Patients are advised to:
- Carry the discharge summary and previous reports during the next visit
- Continue prescribed medications
- Contact the hospital in case of emergency
Our Commitment to You
- At RGCIRC, we are committed to:
-
- Transparent billing
- Patient safety
- Evidence-based cancer care
- Compassionate support for patients and families
- Your health and comfort remain our highest priority at every step of your journey.